All co-founders
NIPA CO-FOUNDER
Justin West, MD
Plastic surgery
In NIPA’s roundtables, Dr. West talks about why the patient experience matters as much as the result, the patient feedback that sustains a career, and how running a practice is more work, and more rewarding, than most clinicians expect.
Roundtable topics
- Patient experience
- Why we do this
- Starting out
Roundtables with Dr. West
Roundtable · Patient experience
Why the Patient Experience Is the Clinical Outcome
Why is the patient experience as important as the clinical outcome itself?
“Anybody providing excellent technical care but not an excellent experience is missing an opportunity to take care of more patients.”
Dr. West Roundtable · Why we do this
The Most Rewarding Part of Owning a Practice
What is the most rewarding thing about running a private practice?
“Having an impact on a patient and making a difference for them is, quite honestly, what sustains you.”
Dr. West Roundtable · Starting out
The One Thing We Wish We'd Known Before Opening a Practice
What is the one thing you wish you knew before starting your practice?
“It's a lot more work than I think most of us anticipate, but it's also incredibly rewarding.”
Dr. West